Personal data
processing policy.

Data controller

The controller of the personal data collected through this site is Arca Tech S.A.S., a company incorporated in Colombia with tax ID (NIT) 901.378.148-2, owner of the Omneri brand and platform, located at Cra. 7 # 20, Neiva, Huila.

Contact channels: alejandro@omneri.co · +57 312 405 7875 · +57 312 405 8126.

Data we collect

Through the demo request form and the newsletter subscription form we collect: full name, email address, name of the healthcare provider or institution, phone number (optional), approximate number of sites (optional), the product of interest (Omneri, Omdara, Histeva or Omcall) and any message the data subject chooses to include.

In addition, the analytics tool described in section 03 collects browsing data in aggregate form.

We do not collect sensitive data in the sense of article 5 of Law 1581 of 2012, nor patient data or clinical information, through this website.

Cookies and analytics

This site uses Google Analytics 4 to understand how it is browsed and which content is useful. This tool sets cookies in the visitor's browser and collects information such as pages visited, time on page, device type, browser and approximate location derived from the IP address.

The information is processed in aggregate form, is not used to identify individual visitors and is not combined with the data submitted through the forms. Google acts as a data processor and may transfer this information to servers outside Colombia.

The data subject can prevent this collection through the browser's cookie settings or by installing the Google Analytics opt-out add-on available at tools.google.com/dlpage/gaoptout.

Purpose of processing

The data is processed exclusively to: (i) handle the product demo request and contact the data subject; (ii) prepare and send commercial proposals; (iii) send the newsletter, only when the data subject has authorized it separately and expressly; and (iv) handle petitions, complaints and claims.

We do not transfer, sell or share this data with third parties for commercial purposes.

Rights of the data subject

Under article 8 of Law 1581 of 2012, the data subject has the right to: know, update and correct their personal data; request proof of the authorization granted; be informed about how their data has been used; file complaints with the Superintendency of Industry and Commerce for violations of the law; revoke the authorization and request the deletion of their data when applicable; and access their data free of charge.

How to exercise your rights

The data subject can exercise any of these rights by writing to alejandro@omneri.co or calling +57 312 405 7875, stating their full name, the right they wish to exercise and the contact details for the response.

Inquiries are answered within a maximum of ten (10) business days and claims within a maximum of fifteen (15) business days, counted from the day after they are received, under articles 14 and 15 of Law 1581 of 2012.

Data retention

Data is kept for as long as needed to fulfill the purpose for which it was collected and, afterwards, for the applicable legal terms. When the data subject requests deletion and there is no legal duty to keep the data, it is deleted from our systems.

Information security

We apply reasonable technical, human and administrative measures to protect personal data against unauthorized access, loss, alteration or fraudulent use, in line with the security principle of article 4, literal g) of Law 1581 of 2012.

Effective date and changes

This policy has been in effect since August 17, 2026. Any substantial change will be announced on this website before it takes effect.

This English version is provided for convenience. If it differs from the Spanish version, the Spanish version prevails.